John R. Murphy References

John R. Murphy
7925 Yarmouth Way
Indianapolis, IN 46239
Home: (317) 245-7576 or Office: (317) 979-4120
Email: MurTech@TechEmail.com

Referals and References

Edward Conn Hermann, Leader, Consultant, Architect, Analyst, Developer (colleague):

While I do not speak for any company, I can offer my own strong recommendation for John. He is a highly engaged, results oriented IT professional who masters both technology and business acumen to maximize system/service delivery and to facilitate his team's impact on concrete business objectives.

Dan Farrell, Account Manager, Cegedim Dendrite (colleague):

John has an in depth knowledge of the systems he works with and has previously worked with that is unmatched in DEMAND IT. John understands the CRM and alignment data and their connections and the table structures of these databases better than anyone else I have encountered.

Dyke Hanson, Consultant, Eli Lilly and Company (colleague):

I have worked with John on 2 seperate assignments while I was in the Demand IT organization from 2004 - 2009. Our biggest involvement was on a project that required the retrieval of Customer Master Data from the Oracle Databases and be loaded into the Netezza Data Warehouse. John was always helping and providing ideas and solutions to the retrieval of the customer master data that provided me with a successfull completion of my project. John is very knowledgeable of his area, and willing to go the extra mile to make sure that projects were completed at LIlly. In his projects he shows initiative, problem solving solutions and can provide both leadership and solutions depending on the situation.

Anita Kumari, Associate consultant, Lilly USA (colleague):

John is a great human being and an outstanding person to work with. There are few qualities in John that separates him from rest of his peer
1. John owns end to end solution to any system and/or process issues
2. John is always thinking outside box and provide solution with optimal use of time and resources
3. Most importantly, he always laughed and made us laugh even during tough situations without compromising his values and integrity.

Ed Gowens, ITIL, Senior Systems Analyst, Eli Lilly and Company (colleague):

I worked with John Murphy as a Subject Matter Expert with the support team for Sales Force Automation and Customer Data Interfaces. John is an excellent technical resource who sees the large picture of system integration and data management. John was exceptional at accelerating the completion of project tasks and managing the actions and responsibilities of dedicated resources for those project tasks. As a project team member, John routinely assumed responsibility for challenging opportunities and always delivered action items on time and under budget. I would consider John to be very astute at identifying scope creep, and leveraging best practices to keep tasks and projects on schedule. John Murphy would be an excellent addition to any team looking for a technical resource that can manage and deliver assignments successfully and with quality.

Cort Clampitt, Consultant, IT, Eli Lilly (colleague):

Since 2004, I have led projects in which John completed tasks per my direction and some in which John, as a member of a collaborating team, directed others to complete technical tasks. He is great to work with. John is a creative, detailed, jovial, driven, problem solving person. He slides easily between technical and user facing roles. He thinks broadly about an issue. Typically, his first thought is the option to put data in the user’s hands as quickly as possible, such as real-time processing. He trained himself in Cold Fusion and created a POC on his own time in order to demonstrate a project option Lilly had not considered. This directly influenced the requirements Lilly provided to the vendor. John is direct and energetic. You know where you stand with him, yet, his delivery puts people at ease. I believe his greatest asset is his ability to translate the business requirements into very technical direction for the technical resource and then guide them. He may have a different opinion than I, or want a more technical role. Even so, it is a strength he is unable to suppress. I would use John on all of my projects if given the opportunity

Yogesh Gupta, Project Manager, TCS (business partner):

John is a very detail oriented, results focused person. He has been the "go to" person for coming up with results for issues. An extremely responsive individual, who reflects a solid commitment to service and a dedicated work ethic. I find him to be incredibly knowledgeable and have enjoyed working with him. Great asset for any organization.

Grant Griffith IT Developer Cook Medical Retired Systems Analyst (colleague):

I worked with John on several occasions when we were in the same management structure and when we were in separate structures. In all incidents, John performed in a professional manner approaching the "opportunities" we were presented, with a can-do attitude. Some of our joint projects were daily support issues and others were over several months. I enjoyed working with John and would recommend him highly.

S. Lynn Persson, Senior Project Manager, Sales Planning & Analysis, Quintiles (business partner):

John and I worked together to help set up the Lilly Quintiles partnership for our Cymbalta teams. He was so patient and helped us figure out how to set up the links between our two companies. He's always been proactive and never forgets to involve us when new things arise - as he truly understands the Quintiles business. I just can't say enough about working with John, but he's a man that's responsive, dedicated and a fantastic problem solver!

Kishor Vaibhav, Assistant Consultant, Tata Consultancy Services (colleague):

John has a great capacity to think strategically and translate strategy into optimized IT solutions. He has a tremendous amount of knowledge on Linux/Unix, Oracle database design, System Designing, Master Data Management, Business Integration. He has an engaging and vibrant style, a great sense of humour and is a pleasure to work with.

Nicole Landeck, Developer/Systems Analyst/Project Manager, Eli Lilly Pharmaceutical (colleague):

John was a mentor for me and helped me develop when I first started working at Lilly. He is not only expert in his field, but also has great people skills, which is the perfect combo. I learned a lot from him.

Donna Simpson, PMP, ITIL, IT Team Leader, Eli Lilly and Company (colleague):

During the time that John and I worked together, he consistently demonstrated a high level of technical knowledge of the systems and applications for which he was responsible for managing. John proactively took ownership and accountability for his work on critical applications and always presented himself as a professional when collaborating with peers and business partners to develop solutions. I thoroughly enjoyed working with John.

Anjali Raje, Quality Consultant, Eli Lilly (colleague):

I have interacted with John for almost 2-3 years at Eli Lilly and Company; this recommendation, however, is from my own personal opinion of John and does not in any way represent Eli Lilly and Company. John, has always been very easy person to work with. He was always willing to answer technical questions patiently. He also made sure quality was engraved in all the technical work that he was involved with. He consulted with me on all the quality issues related to his work. John has also been a “go-to person” for technical questions related to the systems he supported.

Timothy Russell, Associate Consultant IT, Eli Lilly and Company (colleague):

I worked with John in one of the most demanding of CRM environments the scope of which included the management of about 120 automated interfaces between large back-end database systems and front-end sales automation tools including 5000+ laptop users. Needless to say, this included management of multiple layered non-similar technologies woven into a single holistic CRM tool. I can reccommend John on the basis of his excellent work in maintaining a high standard of system availability and reliability within the context of constantly evolving front and back-end data systems over several years of time.

Mark Burks - Director of Marketing:

From my view, I see you as always ready to help, a great partner, and very interested in doing things right. Please keep it up! I would suggest broadening your influence to drive positive change. Your leadership on Real Time is an example of what you can do. I view you as a true expert within Demand IT and I see you sharing knowledge regularly.

Guy DeBoor, Assoc Consultant, Eli Lilly and Company (colleague):

John has proven himself to be technically proficient and was considered by my team to be the 'go to' guy for questions and issues related customer data. His receptive demeanor and helpful nature made him a pleasure to work with.

Richard Singleton, IT Team Leader, Clinical Information Systems, Eli Lilly and Company (colleague):

John demonstrated a solid technical foundation as well as very good interpersonal skills. He was quick to build an understanding of the business and leverage this expertise to deliver solutions to meet his businees partners needs. His knowledge of the underlying technologies came through in his communications with his peers in IT as well as with the business partners he supported. He worked very effectively with his peers, actively sharing and learning with others. I was always confident that John would deliver and bring the right solutions to meet the need.

Thom Rumler - PMP, ITIL, Project Manager, Eli Lilly (colleague):

As a Sr. Programmer/Analyst for strategic business initiatives for Eli Lilly, John was a key team member, leader, and team builder. His level of expertise as a subject matter expert was vital to the success of each of these projects. As the Project Manager for these efforts, I appreciated John's enthusiasm and his desire to ensure that the the achievements of the team and, subsequently, Eli Lilly were accomplished successfully.

Paul Thompson, MSM, ITIL, Senior Business Analyst, Eli Lilly (colleague):

I can't speak for Lilly, but John has demonstrated professionalism and a strong technical knowledge as I worked with him on sales force interfaces for our CRM application. He responds with a high level of urgency and I recommend John as a solid and dependable performer.

Marlene B. Griffin-Bunnell - Senior Director Denamd IT:

You did an excellent job in coming up with the theme for the Spring COE Town Hall meeting. I sincerely appreciate your efforts in making this Town Hall a success.

Kim Piercey - Sr Compliance & Ethics Specialist:

I can always depend on John to know when and how to get the Order and Sample changes and additions to Dendrite on time and without issues.

Samarth Hiremath - Lead Systems Analyst, Sales Alignment:

You have the knowledge to capably explain the technical aspects of what the Front Line team is doing to non-technical individuals. You have also demonstrated your skill set in resolving key issues involving Innovex. Our Innovex partners have been very pleased with your level of work and value you have provided the past 6+ months.

Anita Butler - SR Data Collection Coordinator, RTCIT:

John is very knowledgeable about his job and mine and I rely on him heavily during meetings since his experience is more extensive than mine and. John is a huge asset to the Endocrine Waste Terminator team in making recommendation that set the successful direction of the Team. He attended the all-day module standardization session and provided the team with valuable information to assist meeting the team objectives to reduce waste and increase productivity.

Pat Slabach - Marketing Associate:

John is very technical and is able to answer questions with good assurances, giving competent, accurate, and technically correct information. This is critical in answering customer data questions. John is very good about responding to questions as well as providing the "extra" information others need to do a better job. John needs to delegate smaller tasks to others who are capable of handling them. His communication style needs to be geared more to an "executive summary", especially when communicating with supervisors and non-technical business partners.

Mark Burks - Director of Marketing:

I see you as a professional who is striving to do the right thing and make a positive impact working with a difficult system. I'm not familiar with the skill set required for your position per se, but I definitely think you have become the "go to" person in a very short period of time. I appreciate your Customer Data Integraty Councel updates and feel this communication surpasses my expectations. I also want to express my thanks for your efforts to continue to improve data integrity - thanks!

E Conn Hermann - Associate Info Consultant, Demand IT Application Support:

Yes, I am impressed with your breadth and depth of understanding of the complex Premier Force Inteface environment. You are also leveraging strong technical expertise in the technologies required SAS, MVS, Oracle, MQseries for example. You are also communicating and managing relationships with team members, other projects, business and even external vendors/partners (TCS, Dendrite, Amylin, Innovex and throughout Demand IT) very effectively.

Donna Simpson Team Leader/Manager:

John is consistently asked, by mgmt, to engage in operational strategy discussions related to the continued use of the PF/PFI applications, and operational improvement ideas. His recommendation to work with our business partners to clearly define the business rules to increase ability to get to root causes and long-term fixes for PF, PFI, CDM and the Events DB, and his participation in determining the approach for replacing PFI are examples.

Tisha Craghead - Quality Coordinator, IT-US Bus Intel-Data Qual/Info Access:

On the Innovex project, you demonstrated a high level of technical expertise in your area, and brought solution ideas to the table to help us improve the data that we are delivering to Innovex. This allowed Lilly to meet the commitment of providing valuable sales call data sharing with our external business partner.

Robin Kinnick Team Leader/Manager:

John is able to apply his past experience to solve current problems. Along with strong analytical skills, he has a deep understanding of the data capture technical environment that has proven to be extremely valuable to his peers and customers. There have been several situations on the DCC/IT forum where John was able to solve business problems. Recently, the Data Collection Coordinators requested that we create new modules for copyrighted questionnaires. John analyzed this situation and designed a technical solution that would allow us to use existing modules mapped to unique ids. This satisfied the DCCs need and saved our team considerable time. This is just one of many examples of where John has been able to provide valuable solutions to business problems.

Michael C Smith (Medical Operations Director):

In order for John to respond to the needs of the MedDRA project, he was required to come up a steep learning curve to fully understand the parameters of the project so as to integrate an IT solution around a business need. He did this fast and well. With the new knowledge, John applied his technical expertise and worked to develop a plan and process to efficiently manage the transfer of data from system to system with minimal issues. In developing the process, John also applied a quality check to ensure that the data leaving one system could be tracked as it entered another system and then back again. This was an integral step for ensuring accuracy and quality of data that contributed to the overall minimal impact to the business of data management.

Conchita Dy - Lead Data Capture Analyst, CORI Group, Sydney Australia:

Being the CORI Technical/Support contact, John has demonstrated not only his patience but also his ability to share his technical and business knowledge. His presence in our meetings has provided the CORI group a clear understanding on Lilly’s process and how to achieve our common goals.

Linda Pfeiffer - Data Collection Lead:

Your maturity and experience has led the team to make better decisions (i.e. birthdate #days). You are continually learning the business side of things and have developed applications that have improved the productivity of the group. You usually say what you think, always being honest and sincere, never sugar coating.

Richard Singleton - Team Leader/Manager:

Your work on the Global Clinical Trial crosscheck edits demonstrated your ability to think creatively. On this project you worked closely with your peers and developed alternative solutions. When it would have been easier to give up, you continued your search for the right way to accomplish the edits without impacting the system negatively. The result was a very happy customer, especially the Data Management analysts, and establishing FDA compliance with the submission of clinical trial results.

Michael Muirhead - AS400 Senior Analyst:

As the Data Capture Technical Lead I think the Shared Learning sessions have a genuine value. On the point of Teamwork/Interpersonal I would like to encourage you to continue the strong sense of teamwork and shared ownership on issues that cross the boundaries between Data Capture and CTSYS. A strong alliance/collaboration between our two groups will only help to serve our mutual customers better.

Dionne Talerico (IT Quality Coordinator, Bad Homburg LD):

John is able to multi-task at an exceptional rate. He takes on several projects and is able to excel in all of them. His technical expertise has been very helpful for me in Data Capture and as well I appreciate it when he takes time to answer questions right away even if he is busy with a current project.

Richard Singleton - Team Leader/Manager:

Your work with the Web Based Training Tool has allowed the team to deliver a high quality, training tool that will improve the delivery of training to the new Data Capture Analysts. Your have demonstrated with your peers a high level of knowledge and expertise with AS/400, the Clinical Trial System application as well as web tools such as HTML, Java, and VB Scripts. You have consistently volunteered to help the DC group and take on additional work when needed. Your peers regularly seek your input and help on assignments where your technical knowledge is needed or when there is help needed from someone they can count on to complete the task.

I was involved in the EIC Scrub project where by the team needed to create a process to systematically create a “PUSH” file to IMS and receive back a “PULL” file containing “scrubbed” data. One of the objectives was to validate the State License information on an Annual basis, but we also needed to maintain valid Expiration Date information. The process that was being seriously considered would be to select records 334 days (±5 days) since the last update. I knew that there was a potential of up to 15% “drop outs” for each batch due to Manual Lookups by IMS. The cost of manual processing is $2.00 per record. Because of my experience in data flow and my knowledge of Date manipulation gained as A Data Capture Analyst, I realized that there was a more efficient way to process the records and keep track of the last validation request to IMS. I created a table (shown below) that explained these concerns and attached a dollar amount to help express the impact. I spoke to the Marketing Advisor, my Team Leader, the Project Lead, and the Developer involved in the part of the project to review my documentation. With the above example, there is a possibility of resubmitting data more than once within the ±5 day window. Below is an estimated cost of resending data that would fall twice within the ±5 day window.

# Physicians = 1,500,000
Avg. Weekly Batch = 28,846
15% Fall Out – Manual Lookup = 4,327
$2.00 of Manual Lookup = $8,653.85
Annual Cost = $450,000.20

I was able to provide a savings to the Company of $450,000 per year in unnecessary validation expenditures.

The Thin Client Patient Reproting Tool was officially announced at the Global Clinical Data Management Town Hall. I gave a presentation explaining how the tool worked and how to request the tool to over 450 people.

Here are the results from some of the listeners:
- Was the presentation easy to follow?
  - Excellent . . 49%
  - Good. . . . . 51%
  - Fair. . . . . 0%
  - Poor. . . . . 0%
- Was the information presented understandable?
  - No Answer . . 3%
  - Yes . . . . . 97%
- Do you feel that this is a tool that will be helpful you?
  - N/A . . . . . 15%
  - Somewhat. . . 39%
  - Very Little . 3%
  - Very Much . . 42%
- Is the Thin Client Patient Reporting a tool that you will actually use in your job?
  - No. . . . . . 10%
  - N/A . . . . . 17%
  - Yes . . . . . 73%

Below is some feedback from the GCDM Town Hall Presentation:
- Renee Deneve - Excellent presentation and tool to use in DM, as it will save time and effort
- Jill A Noble - Great Tool!!!
- Sheryll A Johnson - I have already been using this tool. It is wonderful-especially for troubleshooting those troublesome patients!
- Kristina Grimes - I had requested the option for my account but until this presentation did not realize all its capabilities. Thanks for presenting the information.
- Barbara Wilson - The presentation and on-line examples are kickin!!!!!!! It was excellent with great reference tools for access purposes. I am looking forward to working with it. Thanks SO MUCH for the time and effort that you contributed. LOOKING GOOD!!!!!
- Vicki Portish - I had to answer N/A to Questions 3 & 4 because I am not managing data in my current position. However, I am extremely impressed with this tool and see many benefits to those validating and managing data!
- Rosemarie Juerling - As I mentioned to you on your way out of Faris II on the escalator after the presentation, I believe you deserve the Quality Award for your outstanding efforts on the HTML tool project.
- Gregory L Price - Great idea. I am requesting access today and look forward to using the tool.
- Kathy L Andrews - The only reason that the tool will not be helpful to me personally is because I am a member of the Quality, Training, and Development team, and I don't have study responsibilities. However, I think it will be very helpful to others within GCDM.
- Brenda Malott - This tool should be very useful and informative in all roles of data management. Thank You
- Rozenia Hill - If it is more helpful than the quick reporter, so be it. Thank You for the tool
- Paula J Cole - I would think the CDAs would also find this useful when writing and QC'ing OPPs.
- Jennifer E Scales - This tool does not apply to my job, however I can tell you that the presentation was easy to follow and it appears to be a very useful tool
- Linda R Pfeiffer - This will be a wonderful tool to see all of a patient's data together and should greatly aid in the validation of that data. Thanks to John and Erica for all of your efforts and influence in finally being able to role this cool tool out to all of GCDM!
- Patricia Guiney - I think this will be extremely useful!
- Marguerite Fisher - I am a Team Leader and therefore don't run these types of reports, but I think the tool will be very helpful to staff.
- Michelle Noel - Work in QT&D - Won't use on the job but will definitely train on this!! Great tool!!!
- Lora E Todd - I am part of management. Nice job presenting.
- Linda S King - I don't have direct responsibilities for data validation, but understood the presentation and thought that it looked like a tool that would save a great deal of time/money.

Below is some of the feedback that I have received from users:
- I have been using it. It’s a really great tool. I would think the individual who created this should be given a president's award or at least one of those $50 gift certificates.
- I have used the HTML option on the AS400. I think the tool is really helpful and extremely easy to use. I like the idea of having all the data for one patient readily available on one output screen. The color-coding of the edits allows the user to quickly scan, which modules are clean and which modules are not clean.
- I just started using the HTML tool and I think it's FAB! What a huge improvement to see all the data together like that. Big time-saver! Bravo!

The EERS team encountered system performance issues with updating their HCP data base on a weekly basis. Using Data Science techniques, John aggressively engaged with EERS and developed the delta process for HCP’s. Due to his depth knowledge of the systems, leveraged the current applications and provided a daily delta file for HCP’s and addresses directly to EERS server with in a short period of time. He received a positive feedback from EERS team for improving system performance as well as his quick approach to implement the new solution.
John synchronized the data between EIC/CRD and resolved the compliance issues (sample and call data from Premier Force). Due to his expertise, John has been consulted by samples back office and USOL resources in regards to data flow and file layouts for call and sample reporting.
John presented the concept of ‘Real Time Update into CRD from CDM’ to Sales CCB. He influenced the management of the need and advantages of the process improvement and leverage access to new Enterprise Service Bus technology.
John was also instrumental in implementing specialty reporting which is key to ensuring we are compliant with government requirements.
John shows commitment to data integrity in identifying issues between systems, identifying root causes, and ensuring data integrity issues are resolved.